Terms of Service

These Terms of Service ("Terms") govern access to and use of TenderLog (the "Service"), provided by Blanca Gonzalez, trading as TenderLog, ABN 68 325 424 364, New South Wales, Australia ("we", "us", "our"). By creating an account or using the Service, you ("you", "your", or your "Company") agree to these Terms. If you do not agree, do not use the Service.

1. The Service

TenderLog is a web-based tool for fabricators and construction subcontractors. It lets your team log tenders and jobs, track the builders or clients involved, record quotes, purchase orders, follow-ups and feedback, and view reports on your activity. The features you see depend on the company type (Fabricator or Subcontractor) chosen when your Company was set up. We may add, change, or remove features from time to time.

2. Accounts

• You must provide accurate information when creating an account, and keep your login details confidential. You’re responsible for all activity under your account, and you must tell us promptly if you suspect someone else has accessed it.
• The person who creates a Company’s account becomes its first Admin. Admins can invite teammates, assign roles (Admin, Estimator or Editor, Director, Viewer), and manage the Company’s subscription.
• You must be authorised to act on behalf of your Company to create an account for it.

3. Subscription & Payment

• TenderLog is a paid subscription service, billed weekly per Company (not per user) at the price shown at signup (currently $49.99 AUD/week, unlimited users). TenderLog is not currently registered for GST, so no GST is added to this price.
• Payments are processed by our payment provider. We never see or store your card details.
• If a subscription is cancelled or stops being active, your account becomes read-only: you can still view your data, but editing is locked until an Admin subscribes again.
• There is no lock-in contract. You can cancel at any time from Settings > Billing; your access continues until the end of the billing period you’ve already paid for, and you won’t be charged again after that. We don’t refund part-used billing periods, except where the law requires it.
• We may change pricing with reasonable notice (at least 30 days) before it applies to your next billing cycle.

4. Your Data

You (your Company) own the data you put into TenderLog — your tenders, jobs, builder and client contacts, documents, notes, and everything else you enter. We don’t sell it, and we don’t use it for anything other than providing and improving the Service to you, as described in our Privacy Policy.

You’re responsible for the accuracy of the data you enter, and for making sure you have the right to store any third-party contact information (such as builder or client contacts) in the Service.

5. Acceptable Use

You agree not to:

• Use the Service for anything unlawful, or in a way that could damage, disable, or overburden it.
• Try to access another Company’s data, or attempt to circumvent the access controls that keep Companies’ data separate.
• Reverse-engineer, copy, resell, or white-label the Service, or build a competing product from it, without our written agreement.

6. Intellectual Property

We (and our licensors) own all intellectual property rights in the Service, including its software, design, documentation and the TenderLog name and logo. These Terms give you only a limited, non-exclusive, non-transferable right to use the Service for your Company’s internal business purposes while your subscription is active. You keep ownership of your own data and logos.

7. Availability & Security

We take reasonable, industry-standard measures to keep the Service secure, including:

• Data separation. Access controls keep each Company’s data separated from every other Company’s, and each user signs in with their own account and the access level their Admin gives them.
• Passwords. Passwords are never stored in readable form, and password resets use a short-lived, single-use code.
• Encryption. Data is encrypted in transit (HTTPS) and encrypted at rest by our hosting providers.
• Automatic daily backups, retained for 7 days. Your Company’s data is backed up automatically every day and each daily backup is kept for 7 days, so we can recover the Service if something goes wrong.
• Always-on hosting. The database and the website run on dedicated, always-on hosting delivered through a global content delivery network, to keep the Service fast and available.

Backups exist so that we can recover the Service after a serious problem. They are not a self-service undo: data you (or your team) delete inside TenderLog can only be restored from a backup if it was still within that 7-day window, and we can’t promise to restore individual records on request. We recommend exporting your data (for example to CSV) regularly if you need your own copy.

That said, no online service can be guaranteed 100% secure or uninterrupted, and we don’t promise it will be. Planned maintenance, problems with our infrastructure providers, or events outside our control may occasionally make the Service unavailable.

If we become aware of a data breach affecting your Company’s data, we will notify you without undue delay.

8. Disclaimer of Warranties

The Service is provided “as is” and “as available”. TenderLog is a record-keeping and workflow tool: you remain solely responsible for your tender submissions, deadlines, follow-ups and business decisions, and for checking that reminders and dates are correct. To the fullest extent permitted by law, we make no warranties, express or implied, about the Service — including that it will be error-free, uninterrupted, or fit for a particular purpose — except for any guarantees that cannot be excluded under the Australian Consumer Law.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential loss (including lost profits, lost tenders, or lost business opportunities) arising from your use of the Service.
• We are not liable for any loss or damage arising from unauthorised access to, or the use, disclosure, alteration, or destruction of, your data caused by a third party — including hacking, malware, phishing, denial-of-service attacks, or any other cyberattack — except to the extent the loss was directly caused by our gross negligence or wilful misconduct. You are responsible for keeping your login details confidential and for the security of the devices you use to access the Service.
• Our total liability to you for any claim arising from these Terms or the Service, however it arises, is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where we can limit our liability for breach of such a guarantee, we limit it to resupplying the Service or paying the cost of having it resupplied.

10. Termination

You can stop using the Service and cancel your subscription at any time. We may suspend or terminate an account that breaches these Terms, that has an unpaid balance, or that we reasonably believe poses a security risk to other Companies using the Service. On termination, your account stays read-only for 90 days so you can view and download your data, and then we delete it. Exports are provided in CSV format and do not include files attached to jobs.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we’ll let Admins know by email or an in-app notice before the change takes effect. Continuing to use the Service after that means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

13. Contact

Questions about these Terms? Reach us at hello@tenderlog.com.au.